Privacy Policy

Austin & Gardner GbR (doing business as Republic of Heat), Südostallee 124, 12487 Berlin, Germany.

Contact: contact@republicofheat.com.

This privacy policy covers republicofheat.com and related services (subscriptions, gifts, one-time purchases, events, and the referral program).

• Account data: name, email, delivery address, preferences (e.g., heat level).
• Orders & subscriptions: products, plan, payment status, delivery history.
• Gift subscriptions: purchaser and recipient details plus redemption codes.
• Events: organiser, invited guests, RSVP status, invitation emails.
• Referral program: codes/links, referrer/referee data, UTM parameters, campaign status.
• Waitlists & marketing: email address, interests, language/region.
• Usage data: IP address (shortened/processed), browser type, pages viewed, actions taken.
• Cookies: essential cookies (login, security, cart) and-only with consent-analytics and marketing cookies.
• User content: comments, ratings, reviews.

• Contract (Art. 6(1)(b)): accounts, orders, subscriptions, delivery, gift redemption.
• Consent (Art. 6(1)(a)): analytics & marketing cookies, newsletters, referral cookies.
• Legitimate interests (Art. 6(1)(f)): fraud prevention, service emails, referral tracking, event invitations, product improvements.
• Legal obligation (Art. 6(1)(c)): tax, accounting, and record-keeping duties.

• Delivering our services (accounts, orders, deliveries, gifts).
• Managing event invitations and RSVP status (opt-out link in every email).
• Running the referral program (link generation, attribution, abuse prevention).
• Customer.io: transactional emails (order confirmations, shipping updates, price changes) and-only with consent-marketing campaigns.
• Analytics & improvement (usage insights, performance, content).
• Security & fraud prevention (protecting against misuse, ensuring platform integrity).

We use a consent banner. Essential cookies for login, security, and cart functionality are always active; analytics and marketing cookies only run with your opt-in.

See our Cookie & Tracking Notice for detailed information.

• Google Analytics (via Tag Manager) for anonymised usage statistics such as page views and device information. IP addresses are processed in a privacy-conscious way.
• Referral cookies / UTM parameters to attribute campaigns (stored for 30-90 days).
• Customer.io may track email opens and clicks if you consent to marketing emails.

We share data only with contracted service providers acting on our instructions:

We do not sell data to third parties for advertising.

• Stripe (payment processing).
• Customer.io (email communication).
• Google Analytics (analytics).
• DHL (shipping & tracking).
• Hosting/CDN providers within the EU or other jurisdictions with adequate safeguards.

If data is processed outside the EU/EEA, we rely on appropriate safeguards such as Standard Contractual Clauses.

• Accounts & orders: duration of use plus 10 years (statutory retention).
• Subscriptions: duration of the plan plus statutory retention.
• Marketing lists: until you withdraw consent.
• Waitlists: up to 12 months or until you request deletion.
• Referrals: up to 12 months.
• Events: until the event concludes plus a 90-day review period.
• Comments & reviews: until deleted.
• Server logs: 30-90 days for security purposes.

To exercise your rights, contact us at contact@republicofheat.com.

• Access, rectification, and erasure of your data.
• Restriction of processing and objection to processing.
• Data portability.
• Withdrawal of consent at any time with future effect.
• Right to lodge a complaint with a supervisory authority.

Our services are intended for adults aged 18+ only.

Processing takes place within the EU/EEA and-where appropriate safeguards exist-in third countries.

We may update this notice. Material updates will be announced on the site or by email.

Email: contact@republicofheat.com.

Controller: Austin & Gardner GbR, Südostallee 124, 12487 Berlin, Germany.