Republic of Heat Terms of Use & Sale

These terms govern creating and using a user account ("Account") on republicofheat.com, operated by Austin & Gardner GbR. They apply alongside our Privacy Policy, the Shipping & Returns policy, and any event-specific or privacy notices.

1. Provider and Scope: Austin & Gardner GbR, doing business as Republic of Heat, Südostallee 124, 12487 Berlin, Germany. VAT ID: DE457184736. Contact: contact@republicofheat.com.

2. Eligibility and Registration: You must be at least 18 years old, provide accurate information, and choose a secure password. Only one account may exist per person.

3. Purpose of the Account: Your account lets you manage subscriptions, orders, reviews, and personal settings (e.g., heat level or delivery address).

4. Community Conduct: Stay respectful and avoid discriminatory, offensive, or unlawful content as well as spam or advertising.

5. Event Creation and Participation: When creating events you confirm you are authorised to run them and comply with applicable regulations.

6. User Duties: No false information, no technical tampering, and no misuse. Notify us immediately if you suspect unauthorised use.

7. Account Deletion and Termination: You can delete your account at any time. Data is removed in line with our Privacy Policy unless statutory retention obligations apply.

8. Platform Availability and Changes: We aim for high availability but cannot guarantee it. Maintenance or updates may limit functionality.

9. Liability: Republic of Heat is liable only for intent or gross negligence. For slight negligence we are liable only for breaches of essential contractual obligations.

10. Privacy: Data is processed under our Privacy Policy. We work with providers such as Stripe, Customer.io, Google Analytics, and EU-based hosting partners.

11. Changes to These Terms: Republic of Heat may adjust these terms when legal or technical requirements change.

12. Governing Law and Venue: German law applies. The courts of Berlin have jurisdiction where legally permissible.

13. Contact: Austin & Gardner GbR, Republic of Heat, Südostallee 124, 12487 Berlin, Germany. Email: contact@republicofheat.com.

1. Subscription Type: Subscriptions renew automatically for the same term until paused or cancelled. This applies to Heat Boxes and similar products.

2. Billing and Payment: Charges run automatically at the start of each new term via Stripe, credit card, or SEPA. We announce price changes at least 30 days in advance.

3. Pause or Cancel: You can pause or cancel in your account at any time. Changes must be made no later than 7 days before the next shipment.

4. Delivery Frequency and Availability: We plan regular deliveries. Holidays, supply constraints, or force majeure may shift delivery dates.

5. Right of Withdrawal (German Civil Code §§ 355 et seq.): You may withdraw within 14 days without providing reasons. Email contact@republicofheat.com; we refund within 14 days of receiving your notice.

Food-safety exception: Withdrawal is no longer possible once a box or any included products have been unsealed, opened, or sampled. If you withdraw before shipment or return an unopened box within 14 days, we refund the full amount. Statutory warranty rights remain unaffected.

6. Communication: We notify you by email about shipments, renewals, and price changes.

See our Shipping & Returns policy for more details.

1. Nature and Validity: Gift subscriptions are prepaid, non-renewing plans with a fixed duration (e.g., 3 or 6 months).

2. Transferability: Gift subscriptions are intended for the named recipient and are non-transferable.

3. Redemption and Expiry: Recipients receive a code or link and can redeem within 12 months of purchase.

4. Refunds and Withdrawal: Gift subscriptions are non-refundable once the first box is activated or shipped. Before activation, the 14-day withdrawal right applies.

5. Responsibility of the Giver: The purchaser must provide accurate recipient details. Republic of Heat is not liable for incorrect information.

6. Cancellation and refunds: Gift subscriptions can be canceled at any time to stop receiving further deliveries. However, cancellation does not entitle the subscriber to a refund or cash payment for the remaining value or boxes that have not been shipped.

1. Contract Formation and Payment: A purchase contract is formed when you place an order and we confirm by email. Payment is due in advance, e.g., via Stripe, credit card, or PayPal.

2. Shipping and Delivery Time: We typically dispatch within 3 to 5 business days using DHL or similar carriers. Tracking details are emailed to you.

3. Transfer of Risk and Transport Damage: Risk transfers only upon delivery to you (§446 German Civil Code). Report visible damage within 48 hours and include photos.

4. Returns and Withdrawal: You have 14 days from receipt to withdraw. Email contact@republicofheat.com; we refund within 14 days of inspecting the return.

5. Exceptions: The following items cannot be returned:

6. Returns: You cover return shipping unless we made a mistake. Keep your proof of postage.

7. Retention of title: Goods remain the property of Republic of Heat until paid in full.

Additional guidance is available in our Shipping & Returns policy.

The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/.

We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.